Etsy Store Manager

Join CraftHaven Indonesia as an Etsy Store Manager and take the helm of our thriving online handmade goods business! Based in the vibrant island province of Bangka Belitung, you'll oversee daily operations, optimize listings, and drive sales growth. Our mission is to connect artisans with global buyers, and we're looking for a dynamic leader to help us scale our impact.

As an Etsy Store Manager in Pangkal Pinang, you'll work closely with our team of artisans and designers to curate and manage our Etsy store. You'll leverage tools like Shopify and Etsy's built-in analytics to track performance and make data-driven decisions. This role is perfect for someone who loves the intersection of art and e-commerce, and who's ready to grow with a company that values creativity and sustainability.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations of the Etsy store, ensuring timely processing of orders and customer inquiries.
• Optimize product listings using SEO best practices to improve visibility and sales.
• Manage inventory levels and coordinate with artisans for product updates and new listings.
• Analyze sales data and customer feedback to identify trends and opportunities for growth.
• Collaborate with the marketing team to develop and implement promotional strategies.
• Ensure compliance with Etsy's policies and best practices for seller success.
• Maintain strong relationships with customers and handle any issues or complaints professionally.
• Stay updated on industry trends and emerging platforms to diversify our online presence.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in e-commerce, preferably in a handmade or artisan goods niche.
• Proven track record of managing and growing an online store, with a focus on sales and customer satisfaction.
• Familiarity with e-commerce platforms like Shopify, Etsy, and possibly others like EtsyHunt.
• Strong analytical skills and experience with data analysis tools like Google Analytics.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team.
• Creative problem-solving skills to address challenges in a dynamic online marketplace.
• Passion for handmade and artisan goods, and a commitment to supporting small businesses.

🛠️ Keahlian

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